Need Help

1. My order.

Please contact our customer service team on 44362222 and provide your order number for assistance.

2. FNAC Cards.

Please contact our customer service team on 44362222 for assistance.

3. Exchange & Refund or after-sales service.

Please visit our FNAC LAGOONA MALL store in Qatar within our opening hours. For more information, please contact our customer service team on 44362222.

4. I want to follow-up on my order.

Kindly contact our Customer Service team on 44362222 for further assistance.

5. I want to return a product.

Kindly visit our FNAC LAGOONA MALL store in Qatar accompanied with the invoice and delivery note. Please refer to our Exchange & Refund policy to make sure that your item is entitled for the same. For further information, please contact our Customer Service team on 44362222.

6. I have a product that does not work.

Kindly visit our FNAC LAGOONA MALL in Qatar accompanied with the invoice and delivery note. Please refer to our Exchange & Refund policy to make sure that your item is entitled for the same. For further information, please contact our Customer Service team on 44362222.

7. I want to modify my order.

Please contact our Customer Service team on 44362222 for further assistance.

8. I want to follow-up on my returned product.

Please contact our Customer Service team on 44362222 for further assistance.

9. I want to renew my membership.

This service is coming soon.

10. I want to pay in installments.

Please contact our Customer Service team on 44362222 for further assistance.

11. I want to know the opening hours of the store.

Lagoona Mall store:

Saturday to Thursday - 10:00 to 15:00 (Morning Shift) then 20:00 to Midnight (Evening Shift)

Friday - 20:00 to Midnight

Doha Festival City store:

Saturday to Thursday - 10:00 to 15:00 (Morning Shift) then 19:00 to Midnight (Evening Shift)

Friday - 13:00 to Midnight

12. I want to know the delivery rates and methods.

Our home delivery service is free of charge in the meantime. For more information, check our Delivery Service policy.

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