Frequently Asked Questions



How to order from FNAC Qatar’s website?

  • Fill in your information and create/login to your FNAC Qatar account.
  • You can now fill out your cart by choosing from the available items.
  • The next step would be to choose your preferred delivery option and complete the payment with a credit card/debit card.

What is the delivery time frame?

  • We thrive to deliver our products the soonest and within 24 hours inside Doha.
  • Big electronics items are delivered directly by the supplier for a lead-time between 3 to 7 working days.
  • Our customer service team will share with you the exact delivery date and time once your item is confirmed in stock.

Do you charge for delivery?

  • The delivery is free of charge for any order worth QAR 200 or more.
  • Orders less than QAR 200 will be charged for QAR 10
  • Minimum order is QAR 50
  • Home delivery service is available for free in the mean time.

Is the delivery service available for all over Qatar?

I want to cancel my order. What shall I do?

  • It is possible to cancel your order any time before it gets delivered. Simply contact our Customer Service team on 44335699/44335599

I have cancelled my order. How can I refund my money back?

  • The bank has made a hold on your credit card for the value of your order. The total amount will be released within 24 hours in case the cancellation was done on the same day.
  • For orders cancelled after 24 hours, the release/refund will be done as per your bank’s policy.

What is your Exchange & Refund policy?

  • If you are not satisfied with your online purchase through for any reason, you can always opt for an exchange or refund within 15 days; provided that:
    • The product is unused and returned in its original condition. Unwrapped items will not be accepted.
    • The product is unused and returned in its original condition. Unwrapped items will not be accepted.
  • For exchange or refund, please reach out for our Customer Service team on 44335599/44335699 or visit our nearest store in Qatar.
  • Please check our Exchange & Refund policy for more information..