1. If you are not satisfied with your online purchase through fnac.qa for any reason, you can always opt for an exchange or refund within 15 days of receiving the item(s); provided that:
2. Books, Video Games, Computer Software, Music CDs, Magazines, Newspapers and Prepaid Cards are excluded from Exchange & Refund policy.
3. Electronics including Mobiles, Laptops, Tablets, Cameras, TVs, etc… cannot be exchanged unless a manufacturing defect is found. FNAC reserves the right to determine this.
4. Item(s) purchased on fnac.qa may be exchanged and/or returned by visiting our branch in Lagoona mall.
5. In case you paid using a credit card, refund will be made on the same credit card.
6. In case you lost your invoice during the 15 days, you can ask for a copy from our after sales team or contact us. A copy of the invoice will then be sent to you by e-mail.
For further information, please do not hesitate to contact us via phone on 44362222.