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All electronics, musical instruments and home appliances purchased on fnac.qa are covered under a limited original manufacturer warranty. All of the above mentioned products are guaranteed to be original from the brand distributor or the manufacturer’s warehouse. The warranty begins on the day that you receive the item(s) and lasts as per the brand’s terms and conditions (mentioned on the attached warranty or product box).
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If you are not satisfied with your online purchase through fnac.qa for any reason, you can always option for an exchange or refund within 15 days of receiving the item(s); provided that: The product is unused and returned in its original condition. Unwrapped items will not be accepted. A copy of the invoice is presented as well so we can track your purchase. Books, Video Games, Computer Software, Music CDs, Magazines, Newspapers and Prepaid Cards are excluded from Exchange & Refund policy.
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A question? Need advice on how to get started with your equipment? A dysfunction? Our customer service team are always ready to assist you.
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You bought a product on fnac.qa but you have changed your mind? At Fnac you have the right to change your mind for 15 days after the date of purchase of your product. The product must be returned in its complete original packaging (accessories, instructions, cables, etc.), with the invoice to our branch in FNAC Lagoona mall.
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We deliver to all areas across Qatar with no exceptions! Our delivery team will always try their best to deliver your purchases within 24 hours.
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You can choose to pay for your purchases online by card or by cash on delivery once your items are delivered to your side.
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